Moritz Dietl
Senior Consultant
Moritz.Dietl(at)treugast(dot)com
Tel: +49 (0) 89 - 62 28 66 10
EMPLOYEE TRAINING
Each employee of a hotel plays a key role and affects noticeably the delivery of a hotels’ services, the quality and economic success of the business. Each guest contact can shape impressions of the hotel in fractions of second. Eventually this contact might result in a booking or the potential guest turns to the competitor. TREUGAST’s employee training enables staff to be aware and successful in their sales function. “The joint contractors” contribute support to the reservation decision after training of unclear practices, thus leading to improved guest relationship.
- Teach awareness – as independent 3rd party - as sales representatives of the hotel
- Switching to an active and sales oriented behavior
- Promotion of business thinking in the employees mind
- Staff motivation to improve performances and improving the team spirit
- Give hints, to improve the presentation of the employee and the operation through their behavior, which results in higher turnover.
Awarding authority
Owner of small and medium-sized businesses, financial institutions
Objective: Employee security in a guest contact situation leasing to improve sales.